Refund policy

Returns, Refunds & Exchanges Policy

Returns

You may request a return within 14 days of receiving your order. Once approved, the item must be returned within a further 14 days.

To receive a full refund, the product must be:

Unused and uninstalled;
Undamaged and unmodified;
Complete with all parts and accessories; and
Returned in its original packaging.

Products may only be inspected as they reasonably would be in a shop. Fitting, wiring, coding, powering, programming or using a product goes beyond reasonable inspection and may significantly reduce its value.

DHStyling does not accept unauthorised returns. Please contact us and receive return instructions before sending anything back.

Used or Installed Products

If a returned product has been used, fitted, installed, damaged, modified or returned incomplete, we may deduct an amount reflecting its reduction in value. If the product can no longer reasonably be resold, this may be up to the full purchase price.

Where no statutory return right applies, DHStyling may choose to accept a used or installed, non-faulty product as a gesture of goodwill. If accepted, a minimum 25% restocking fee will apply. We reserve the right to refuse such returns.

Rejected returns may be shipped back to the customer upon request and payment of a reasonable delivery charge.

Custom-Made Products

Custom-made, personalised or specially manufactured products cannot be cancelled or returned because you have changed your mind.

This includes custom steering wheels and products made to your selected specification, vehicle requirements, materials, colours, stitching, functions or design.

Faulty or Damaged Products

All products are thoroughly checked before dispatch. Electrical products are also bench-tested where appropriate.

Please inspect your order upon delivery and report any visible damage, missing parts or incorrect items within 24 hours. Delayed reporting may affect our ability to verify transit damage but does not affect your statutory rights.

If you believe a product is faulty, contact us with:

Your order number;
A description of the issue;
Clear photographs or videos; and
Details of how the product was installed.

We may require reasonable troubleshooting and inspection before confirming whether a product is faulty.

Damage caused by incorrect installation, incorrect wiring, misuse, modification, accidental damage, vehicle faults or failure to follow instructions is not considered a product fault.

Where applicable, we will provide the appropriate repair, replacement or refund in accordance with UK consumer law.

Installation Services

If DHStyling installed the product, you must allow us a reasonable opportunity to inspect and correct any reported problem before instructing another person or business to interfere with our work.

We are not responsible for unauthorised third-party diagnostic, removal, repair or installation costs.

Requesting a Return or Exchange

Your name and order number;
The product being returned;
The reason for the return or exchange; and
Photographs showing its condition.

Once approved, we will provide the return address and instructions.

Do not send products back without contacting us first.

Return Shipping

Customers are responsible for the cost of returning non-faulty products.

Returns must be securely packaged and sent using a tracked service with adequate insurance. The product remains the customer’s responsibility until it has been safely delivered to DHStyling.

DHStyling is not responsible for loss or damage during customer-arranged return shipping.

Reasonable return costs for confirmed faulty or incorrect products will be covered by DHStyling.

Refunds

Returns will be inspected and tested where necessary before a refund is approved.

Approved refunds will be issued to the original payment method, normally within seven working days of inspection and always within the applicable legal timeframe.

For eligible online cancellations, the basic standard delivery charge will be refunded. Premium or express delivery upgrades are non-refundable.

Exchanges

Approved exchanges may be made for another product of equal value. If the replacement costs more, the customer must pay the difference.

Additional delivery charges may apply to non-faulty exchanges.

Failed Delivery or Non-Collection

Customers are responsible for providing the correct address, accepting delivery and collecting parcels where required.

Orders returned because of failed delivery attempts, refusal or non-collection cannot be refunded until they have been received back by DHStyling.

Additional charges may apply for redelivery. Original shipping costs are non-refundable except where required by law.