DHStyling – Shipping Policy

Last updated: 27 February 2026

This Shipping Policy explains how orders placed with DHStyling are processed, shipped and delivered.

By placing an order with us, you agree to this policy.

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

• Orders are usually processed within 1–2 working days

• Orders are not processed on weekends or UK bank holidays

• During peak periods, dispatch times may be slightly longer

You will receive a dispatch confirmation once your order has been shipped.

Please ensure your delivery address is correct at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.

2. Delivery Timeframes

Most items stocked in our UK supply network are delivered within:

1–3 working days (UK Mainland)

Delivery timeframes are estimates and not guaranteed.

We are not liable for courier delays caused by:

• weather

• courier backlogs

• strikes

• peak seasons

• customs inspections

3. Items Shipped From Overseas Factory

Some products may not be held in UK stock at the time of purchase.

If this occurs, your order will be shipped directly from our overseas manufacturing partner.

For these items:

• Dispatch may take slightly longer

• Estimated delivery time: 5–12 working days

This allows us to supply specialist aftermarket parts not always stocked locally.

We will not cancel orders solely due to extended delivery time where the item is being supplied from our factory.

4. Split Shipments

Orders containing multiple items may arrive in separate parcels.

This happens when:

• items are stored in different locations

• some items ship from our UK stock and others from our overseas supplier

You will not be charged additional shipping fees for split deliveries.

5. Shipping Charges

Shipping costs are calculated at checkout.

Original shipping fees are non-refundable once an order has been dispatched.

6. Missed Deliveries & Non-Collection

Customers are responsible for accepting delivery of their parcel.

If a parcel is:

• refused

• not collected

• returned to sender due to failed delivery attempts

We will not issue any exchange or reshipment until the item has been returned to us.

Additional postage fees may apply to resend the order.

Shipping fees are non-refundable.

7. Tracking

Where available, tracking information will be provided after dispatch.

It is the customer’s responsibility to monitor tracking and arrange redelivery or collection with the courier if required.

8. Damaged Parcels

If your parcel arrives damaged:

You must contact us within 48 hours of delivery via WhatsApp:

07539 335390

Please include:

• your order number

• clear photos of the parcel

• clear photos of the item

Failure to report damage within 48 hours may result in your claim being declined by the courier.

9. Customs, Duties & Import Charges

For UK deliveries, no import charges will apply.

For international orders (if offered in the future), customers are responsible for:

• customs duties

• VAT

• import fees

We are not responsible for delays caused by customs authorities.

10. Incorrect Address

If you enter an incorrect shipping address:

• We are not responsible for loss

• We cannot guarantee recovery of the parcel

• Reshipping will require payment of a new delivery fee

Please double-check your address before placing your order.

11. Contact

For shipping enquiries, contact us:

WhatsApp: 07539 335390